Platinum hasn't forgotten you are the customer. We focus on customer satisfaction by providing a good product (our auditors) to you, supported by a robust audit planning and reporting process.

Customers notice the difference.

" (Platinum's auditors) are very knowledgeable about the standard and are effective in applying it to our business processes. We have benefited from having Platinum as our registrar. I would highly recommend them."
-General Manager, Laboratory Testing Service

" I was worried about two employees who had never been through anything like this audit. I spoke to (our auditor) about my concern. She was very good with them and allowed them to shine."
-President, Small Machine Shop

" (Our auditor) not only gave us a thorough audit, but showed concern for our company personnel during this difficult time."
-Quality Manager, Metal Stamping Company

"Auditors presented finding information that is comprehensive without being overly detailed with terminology only other quality professionals would understand.

Platinum auditors worked diligently to understand our operations and apply the standard's requirements to our own industry environment. As a result, we are confident that our Quality Management System not only meets the standard requirements but adds value to our everyday business and assures our customers consistent quality and on time delivery.

A number of new customers have come on board in 2003 and at least two existing customers have forgone their annual vendor re-qualification visits as a direct result of our commitment to the ISO registration process. Thank you for being a part of this growth."
-Total Quality Director, Metal Stamping and Machine Shop

"The Audit team performed the audit with an eye towards how we can improve the business processes and overall success of our organization. It was refreshing to see how the team worked with our management team to perform an effective audit."
-Director of Quality, Large Shipyard

"When we chose a registrar back in 1994, we had very little guidance in what to look for in this type of service. We thought that since all registrars are auditing against the same standard, they should pretty much all be the same - if only that were true. In the end, we selected a company we had heard of before, and was used by one of our customers. We began having bad experiences right away with the first auditor, who belittled and laughed at our system. Our system had problems, but we had worked quite hard on it and were hoping for feedback, not the style of criticism we received. When we received our certificate, we began having other problems such as an inability to consistently contact someone in their office, scheduling conflicts, rarely getting the same auditor for more than one audit, and inconsistency in the information we were getting from each auditor. We put up with these issues because the company was well-recognized, and because we weren't sure that there was a better option available.

We contacted in early fall of 2003, and we began learning about what they had to offer. Platinum was unbelievably easy to work with, and was flexible on a number of issues we were concerned about. It was a pleasant surprise to find that Platinum was going to be less expensive for us because of lower man-day fees, no annual "administrative" fees, or certificate fees.

Our auditor arrived at our Corporate Office on a Monday in January, and we proceeded to visit four of our branches located in Iowa and Kansas over the next five days. He was professional, knowledgeable, respectful, and our people really liked him - even those he spent a lot of time auditing. We learned a lot from him over the week, and he learned a lot about how we do business. We're excited that we won't have to re-train someone else in July, because he is already scheduled to be back. We feel this will help us move our program forward. Following the audit, we were able to get our certificate in a timely manner. This sometimes took upwards of two months to get from our first registrar."
-Management Representative, Large Chemical Distributor

back to top