Q: What are the Best Methods to Control Electronic Documents and Records?

A: The standard requires controls to keep documents, "Legible and readily identifiable." Our experts bring some good ideas when dealing with electronic files.

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Q: How Frequently Should We Perform Management Review?

A: Registrars accredited by ANAB and other IAF accreditation schemes require annual review at a minimum. After that, our experts indicate, "it depends."

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Q: How can my part-time internal auditors do a good job auditing against ISO 9001?

A: While the standard is clear, the experts describe various approaches to making sure internal audits address conformity to the standard.

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Q: "Please tell us about the best registrar auditor you have seen. What performance characteristics led you to conclude they were a good auditor?"

A: While everyone has their own preferences (and we have not edited the responses we received), it is important to note nobody expressed a desire to have opinionated, obstinate auditors who cite phantom requirements.

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Q: What "Other" Documents are Required by ISO 9001?

A: The standard requires, "documents needed by the organization to ensure effective planning, operation, and control of its processes." ISO 9001 consultants provide more detail on interpreting this requirement.

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Q: How do I convince top management ISO 9001 registration is worth the effort?

A: In many cases, the effort has already been expended. Registering your management system provides accountability and a formal means of determining effectiveness of those efforts.

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Q: Does ISO 9001 Require Certified Internal Auditors?

A: Certified? No. Competent? Yes.

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Q: Are Cheap Copies of ISO 9001 Available?

A: $52.00 for ASQ members is about the best we've found.

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