As a client of Platinum Registration, Inc. we hope that you will never have a reason to complain or file a dispute or appeal related to our processes of services.  However, recognizing that this may occur, we have a formal system for you to use to communicate issues directly to President of the company.

If you have a complaint, dispute or wish to appeal a decision…

All you need to do is telephone or write to the office, we’ll enter your issue into our Corrective and Preventive Action System where it will be reviewed and acted upon by the President, or where necessary, the Policy and Procedures Committee.

Contrary to popular opinion – we really do want to know how we are performing and when we aren’t satisfying your needs and expectations.  It’s how we improve our service our clients and secure our position in the marketplace.  We promise that your comments and concerns will be address anonymously and professionally in accordance with the requirements of our accreditation.

In the event that you are still not satisfied with our actions...

In the event that you are not satisfied with the resolution or the finial decision that is made by the President or the committee, it may be that you need to take your issue above us to the organization that provides our accreditation, the ANSI-ASQ National Accreditation Board (ANAB).  To do so, you must communicate the problem to the ANAB by filing a complaint on the ANAB web site:   www.anab.org.

Contact us for a review your situation and a plan to get more from your management system registration.

CmplntProcess17Jun09.doc

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